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The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
Free Ebook The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
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From the Inside Flap
IN TODAY'S TUMULTUOUS GLOBAL MARKETPLACE, making effective changes in how organizations are run has become more important than ever. Performance improvement continues to be a key focus for leaders in business, healthcare, education, and government concerned with long-term success and sustainability. Executives, managers, and workers need practical methods and techniques that produce lasting results. This second edition of the best-selling book, The Improvement Guide, offers an integrated approach to learning and improvement, one that is designed to deliver quick and substantial results. Using straightforward stories to illustrate core ideas, the expert authors introduce a flexible model for improving quality and productivity in diverse settings. They draw from research conducted in a variety of areas—manufacturing, healthcare, government, and schools—to present a practical tool kit of ideas, examples, and applications. Since the book was first published more than a decade ago, the authors have expanded the use of their Model for Improvement through work on improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This thoroughly revised and updated edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites—for example, spreading improvements in cardiac care across multiple hospitals; spreading set-up efficiencies across multiple manufacturing sites; or spreading approaches to reducing homelessness across multiple cities. In addition, the book contains an explanation of how other approaches such as Six Sigma and Lean production are related to the Model for Improvement framework. Designed to be highly approachable, the book's Resource Guide to Change Concepts is updated so that even beginners can utilize the tested techniques of some of the world's most experienced practitioners. Like the first, this second edition offers a practical tool kit filled with dynamic ideas, illustrative examples, and useful applications.
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From the Back Cover
Praise forThe Improvement Guide "Managers will profit enormously from studying this unique publication, which presents a very practical, readily implementable way to improve the performance of any organization. Utilizing this approach over the last fifteen years, under the guidance of a co-author, has been a major key to the success of our company." —DAVID R. HARVEY, chairman and former CEO, Sigma-Aldrich Corporation "The updated edition of The Improvement Guide builds on API's practical approach to improvement, providing even more great examples, and expands into methods for large system change and spreading improvement quickly. This is an outstanding reference book for anyone leading improvement." —BRUCE BOLES, master black belt, Hewlett-Packard "The Model for Improvement developed by the authors and presented in this book is remarkably simple and profound. The first edition is a classic. The second edition retains the best features of the original and incorporates twelve years of experience of many organizations around the world that have been using its contents. It is a valuable reference for anyone working with improvement. We have been using The Improvement Guide in the Continuous Education Program on Improvement at the University since 2000, with outstanding results." —ADEMIR J. PETENATE, professor of statistics at University of Campinas (Brazil) and director of ANOVA—Methods for Improvement "If you are involved in organizational improvement efforts, this book is an invaluable asset and guide to learning. The detailed explanations of theory, principles, and tools, along with pragmatic real-world examples of successful project execution, allow an improvement team to understand organizational complexity, then break improvement efforts into simpler components, yielding dramatic insights and results." —JERRY W. JACKSON, MD, Nephrology Associates, PC; improvement advisor, Institute for Healthcare Improvement
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Product details
Hardcover: 512 pages
Publisher: Jossey-Bass; 2 edition (April 20, 2009)
Language: English
ISBN-10: 0470192410
ISBN-13: 978-0470192412
Product Dimensions:
7.1 x 1.7 x 9.4 inches
Shipping Weight: 2 pounds (View shipping rates and policies)
Average Customer Review:
4.5 out of 5 stars
35 customer reviews
Amazon Best Sellers Rank:
#27,630 in Books (See Top 100 in Books)
Needed for school.
For anyone wanting to learn about quality and improvement principles, model, method and tools, this is the ONLY book you'll ever need to read. A one time disciple and devotee of Deming, Lou Schultz, once told me that Tom Nolan was the closest thing we have to a Dr. W. Edwards Deming today. After reading this book, I think you'll agree. The other authors are a very close second. These guys are the best of the best at what they do. Don't hesitate to buy this book if you're at all interested or working in the quality and performance improvement field.Jon Zeipen, MSWDirector of Quality and Patient Safety
Great
I use this book as the primary text in my quality improvement course. I wouldn't use or recommend anything else.
5 stars: The Improvement Guide provides a map to improvement via teams that isn't available elsewhere. A "must have" resource for practicioners of improvement projects.
wonderful guide - the inclusion of example of process measures would have given this book five stores
Find it to be a good book, easy to understand. Gives a good foundation for one to understand the science of improvement
must have resource for performance improvement people.
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